Delivery Costs and Options

Our delivery services are available across mainland UK. Delivery costs are free.

Deliveries are to your registered home, business address, or alternate company locations supplied to us. By default, delivery direct to the buyer’s customer (drop shipping) is not included within our standard delivery service and we reserve the right to decline such deliveries or charge additional shipping and administration charges as appropriate.

We use the following couriers: DPD, DHL UK, ParcelForce, and Royal Mail. We also have some items that are delivered directly from the manufacturer and their chosen courier.

*Delivery time scales are based on the item(s) being in stock at our despatch locations and suitable capacity available. Scottish Highlands delivery time scales may be longer. Delivery time scales are based on working days, Monday to Friday. Deliveries of commercial and large catering items will typically be direct from manufacturers; charges for carriage of such items are quoted on point of order and outside the standard charges for our normal delivery services.

Track Your Delivery:
via DPD
0845 070 2477 Track your parcel at https://www.dpd.co.uk/service/ Example tracking number: 5251000000 or 195752283369852J

via DHL UK
02476 937 770 Track your parcel at https://track.dhlparcel.co.uk/ Example tracking number: 601201556885520

via ParcelForce
0344 800 4466 Track your parcel at https://www.parcelforce.com/track-trace Example tracking number: TS6633328

Refusing Delivery
It is your responsibility to check your order at the point of delivery for shortages or obvious damage and to make note of this on the carrier's consignment paperwork when you sign for them. If you are unhappy to accept the goods for any reason, please refuse the delivery and contact us on 0208 0500 119. You must report any shortages or damage within 24hrs of taking delivery. If this is not done, we are unable to assist.

Fraud Prevention & Security
Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example, to a communal postal address, PO Box, or freight forwarding address. If this affects an order you place, we'll notify you as soon as possible. We have additional procedures in place to ensure our customers are protected from online fraud. You may, therefore, be contacted before your delivery date so that these checks can be fully carried out. We may place orders temporarily on hold if we are not able to reach you, so please ensure suitable telephone number(s) are provided. We would not contact you via email in this instance.

Exceptions
Delivery is subject to stock availability and does not include international delivery destinations or premium delivery services. We're sorry, but there are some areas where we do not currently offer delivery as geographical location and carrier availability restrict the service that we offer. We do not deliver to some Scottish Highlands, the Channel Islands, and the Isle of Man. You will be asked to enter your postcode during ordering; this will show if there are any areas that we are currently unable to offer delivery.

Late Delivery
If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service. Manufacturer’s specifications can be inaccurate, and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after-sales problems. We aim to offer a service most other online retailers fail to deliver on: product availability, value, reliable delivery, and a clear and fair after-sales service.

Damaged / Missing / Wrong Items
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However, items can get damaged in transit, and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.

If damage is noticed at the point of delivery, the order can be refused and returned with the driver.

Updated: 01-Feb-2024